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The customer service individual then responded to me the next day (day 7 the day the free trial expired) and sent me confusing and convoluted instructions on how to cancel my subscription that did not allow me to actually cancel my subscription. I contacted them on the 6th day of the free trail to cancel, in order to avoid having to pay the yearly fee of $47.88 I was not pleased with the functionality of the program, so I requested that they cancel my free trail. I signed up for a 7 day free trial for Smilebox to create a slideshow for Mothers day. If you have any experience with SmileBox or their products, please leave your reviews below. There are many different websites which offer users personalization options for their personal photos, including Shutterfly, Snapfish, and many others. Review patterns of this sort are not always reliable, unfortunately, as they can be motivated by company marketing campaigns. Third party reviewers seemed to like the potential of the website and to give it positive reviews for all the things it allowed users to do with their pictures.Īctual user reviews are difficult to find however, despite the flood of five star reviews which appear on review sites within a period of just a couple days.
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Members are able to cancel their membership and uninstall the software at any time, but this will not result in a refund, but rather the cancelation of future charges.Ĭustomers who wish to contact their Customer Service team to discuss any questions, concerns, or complaints can do so by email at, or by traditional mail at 15809 Bear Creek Parkway, Suite 320, Redmond, WA 98052.
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says that all purchases of their products and services are completely non-refundable. These fees are not listed in the SmileBox Terms and Conditions but have been reported by users as either $4.99 per month or $40 per year. There is a free account which allows members to take their designs and share them via email or Facebook, but users who want features beyond that must upgrade to a paid account.